Inside I was seething, but then I tried to Undertaker 30th Anniversary thank you for the memories signature shirt myself by putting things in perspective: I didn’t have any urgent deadline, I was starting a vacation and would have a whole week of fun and relaxation, I was standing in an air conditioned airport, this situation was a first-world problem, etc. That helped, but I’m kinda spring-loaded to get annoyed in those situations. Eventually, I got to the counter. In spite of the impatience I felt inside, I realized the agent at the window was working as hard as she could and getting angry with her would accomplish nothing good. So, I sucked it up and asked what was causing all the delay. She said “corporate” had used COVID as an excuse to layoff a bunch of workers, so they were very short-handed, especially on a Saturday afternoon. On top of that, the cars were washed and fueled offsite, so they had to be driven over to the airport lot one by one. They had been behind all day and there was no way to catch up with the limited staff. On top of all that, all the other car rental companies had run out of cars, so everyone was coming to Avis. It was a big mess, but thank goodness “corporate” saved a few dollars by laying off people that actually provided service! We don’t want those execs (I’m an exec, so I can say this) to miss out on their annual bonus just to keep people employed and provide good service to loyal customers.